Privacy Policy

Last updated: June 14, 2026

The short version

You give us information — including health information from your denial letter — so we can prepare your insurance appeal. We use it for that purpose and to communicate with you about your case. We do not sell your information, we do not share it with advertisers, and we do not use it to market unrelated products. You can ask us to delete it at any time.

Who we are

NotDenied is a document preparation service that helps consumers prepare appeals of denied health insurance claims. We are not a law firm, an insurance company, or a healthcare provider, and we do not provide legal, medical, or insurance advice. You can reach us at [email protected].

Information we collect

• Contact information — your name and email address.
• Health and claim information — your denial letter, the medical and treatment facts you provide, your insurer and plan type, and any documents you choose to upload. This may include information about your conditions, treatments, and care.
• Case and communication records — the appeal we prepare and our correspondence with you.
• Payment information — handled entirely by our payment processor (Stripe). We never receive or store your card number.

How we use your information

• To run your free case check and determine whether your denial is appealable.
• To prepare and quality-review your appeal. AI systems process your case information under our direction to draft the appeal, and a human reviews every appeal before it is finalized.
• To communicate with you about your case.
• To process your payment and meet our legal and record-keeping obligations.

We use your health information only to provide the service you requested. We do not use it for advertising or sell it.

When we share information

We share information only in these limited situations:

• Service providers who help us operate, under contractual confidentiality and data-protection terms — our cloud host, our AI processing provider, our email provider, and our payment processor. They may use your information only to provide services to us.
• At your direction — for example, the appeal document we prepare for you to file with your insurer.
• When required by law — to comply with a valid legal request or to protect rights and safety.

We do not sell your personal or health information, and we do not share it with advertisers or data brokers.

How we protect your information

Your information is encrypted in transit and at rest. Access is limited to personnel working on your case and is controlled by access credentials. Payment data is handled by Stripe and never touches our systems.

Data retention and deletion

We keep your case information for as long as needed to provide the service and to meet legal and record-keeping obligations, after which it is deleted. You can ask us to delete your information at any time by emailing [email protected] with your case number, and we will delete it unless we are legally required to retain it.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information, and to withdraw consent. To exercise any of these, email [email protected]. We will not discriminate against you for exercising your rights.

Consent to process health information

When you submit your case, you consent to our collection and use of the health information you provide for the purpose of preparing your appeal, as described in this policy. You can withdraw your consent by contacting us and requesting deletion; this will end our ability to continue your case.

Children

Our service is intended for adults. If you provide information about a patient who is a minor, you confirm you are their parent or authorized representative.

Changes to this policy

We may update this policy and will revise the "last updated" date above. Material changes will be communicated where appropriate.

Contact

Questions or requests: [email protected].